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CONFLICT RESOLUTION

CONFLICT RESOLUTION

In the event of a consumer dispute, as established in Law no. 144/2015, of 8 September, the consumer can resort to the European online Dispute Resolution Platform (available at http://ec.europa.eu/consumers/ odr ) or the following alternative consumer dispute resolution entities:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts ( https://www.cniacc.pt/pt );
CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center ( www.consumidoronline.pt )
Consumer Conflict Arbitration Center of the District of Coimbra ( www.centrodearbitragemdecoimbra.com );
Lisbon Consumer Conflict Arbitration Center ( www.centroarbitragemlisboa.pt );
Porto Consumer Information and Arbitration Center ( www.cicap.pt );
Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court ( www.triave.pt );
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) ( www.ciab.pt ); It is
Consumer Conflict Arbitration Center of the Autonomous Region of Madeira ( www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx ).

For more information, see the Consumer Portal at www.consumidor.gov.pt .